Terms of Use

1. Agreement and operator

These Terms of Use govern access to ZliccSense, a communications and automation platform operated by Zlicc Global Private Limited ("Zlicc"). By accessing or using ZliccSense, you agree to these terms and our Privacy Policy. If you use the platform for an organisation, you confirm that you are authorised to bind that organisation.

2. What ZliccSense provides

ZliccSense provides APIs and administrative tools for governed WhatsApp communications, including registration confirmations, delivery of caller-generated OTPs, QR and access delivery, event updates, Zlicc Moments media, service conversations, event bots, and consent-based marketing or sales campaigns. Connected products own OTP generation and verification, registration, QR validity, and check-in decisions. Features may depend on Meta, WhatsApp, telecommunications providers, customer systems, event infrastructure, and approved sender or template status.

3. Accounts and authorised access

• Keep login credentials, recovery codes, API credentials, and devices secure.
• Use only the permissions and business assets assigned to you.
• Do not share credentials or attempt to bypass authentication, sender routing, approvals, audit controls, or usage limits.
• Notify Zlicc promptly if access may have been compromised or an assignment is no longer required.

You are responsible for activity performed through credentials issued to you or your organisation.

4. Messaging responsibilities

An organisation using ZliccSense must:

• have a valid lawful basis and any required recipient consent before sending a message;
• honour opt-outs and communication preferences without unreasonable delay;
• use accurate, approved templates and an approved sender for the declared purpose;
• provide truthful sender identity and avoid misleading, deceptive, discriminatory, harmful, or unlawful content;
• comply with applicable law and the then-current WhatsApp Business and Meta platform terms; and
• avoid purchased lists, spam, credential harvesting, malware, prohibited goods, or attempts to evade quality enforcement.

5. Recipient interactions

Message recipients may reply, request support, change preferences, or opt out of marketing. ZliccSense is not an emergency service and must not be relied upon for urgent medical, safety, or life-critical communication. OTPs and QR credentials are intended only for the transaction or event for which they were issued and must not be transferred or misused.

6. Customer data and content

Customers retain their rights in data and content they provide. They grant Zlicc the limited rights needed to host, process, transmit, secure, and support that material for the service. Customers confirm that they have the authority to provide it. Zlicc may block or remove material when reasonably necessary to comply with law, platform policy, security obligations, or a valid rights complaint.

7. Platform ownership

Zlicc and its licensors retain all rights in ZliccSense software, APIs, documentation, designs, trademarks, and service improvements. Except for access expressly granted in an order or agreement, no rights are transferred. You may not copy, resell, reverse engineer, disrupt, probe, or create unauthorised derivative services from the platform.

8. Availability and changes

We operate ZliccSense with reasonable care but do not promise uninterrupted delivery. Messages may be delayed, rejected, repriced, or unavailable because of recipient settings, network conditions, external platforms, policy enforcement, or force majeure events. We may change features or controls to improve security, reliability, compliance, or product operation and will communicate material customer impact where reasonably practicable.

9. Suspension and termination

Zlicc may restrict or suspend access where reasonably necessary to address security risk, unlawful use, policy breach, non-payment under an applicable order, or harm to recipients, Zlicc, Meta, WhatsApp, or another party. On termination, access ends and data is retained or deleted according to applicable agreements, legal duties, and our Privacy Policy.

10. Responsibility and applicable agreements

Commercial terms, service levels, fees, warranties, confidentiality, indemnities, and liability limits agreed in a signed customer order or master agreement take priority if they conflict with these online terms. Otherwise, ZliccSense is provided to the extent permitted by law without warranties that depend on third-party platforms or networks. Neither party excludes liability that cannot lawfully be excluded.

11. Governing law and contact

These terms are governed by the laws of India. Courts having jurisdiction over Zlicc's registered office will have jurisdiction, subject to any dispute process in an applicable signed agreement. Questions may be sent to ab@zlicc.com.