Data Deletion Instructions

1. Stop marketing messages

Reply STOP in the relevant WhatsApp conversation to opt out of marketing from that sender. This does not automatically delete event records or prevent essential transactional messages that you request or that an organiser must provide. You may also request full deletion using the steps below.

2. Submit a deletion request

1. Email ab@zlicc.com with the subject ZliccSense Data Deletion Request.
2. State your name, the relevant event or Zlicc service, and the mobile number or email address associated with the data.
3. Describe whether you want specific records removed or all eligible ZliccSense data deleted.
4. Do not email passwords, OTPs, payment information, identity documents, or other unnecessary sensitive data.

3. Verification and response

We will acknowledge the request and may ask for limited information to verify that the requester is the person concerned or is authorised to act for them. We will then delete, anonymise, or restrict eligible data within the period required by applicable law and will confirm the outcome. If another organisation controls the event data, we may refer the request to that organiser and assist it in responding.

4. Information that may be retained

Some records may be retained where required for security, fraud prevention, legal claims, financial or regulatory obligations, or to record an opt-out. Protected backup copies may remain until their scheduled expiry and will not be restored for ordinary use. We will explain any material limitation that applies to a request.

5. Meta and WhatsApp data

This process covers data controlled or processed by Zlicc through ZliccSense. Meta and WhatsApp independently process certain account, device, and messaging data under their own terms and privacy policies. A request concerning data held directly by Meta or WhatsApp must also be made through the controls they provide.

6. Questions or complaints

For questions about a request or to raise a privacy grievance, contact ab@zlicc.com. Our full handling practices are described in the ZliccSense Privacy Policy.